General Return Policies
1. Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s).
Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior
knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product
Return" form that must be included with your package.
2.Mis-shipped products:Once we have confirmed your;mis-shipped items (item shipped different from item ordered), we will be responsible
for the item exchange and postage. You may also return the product and get a full refund including postage.
3. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.
4. This return policy does not apply to our business resellers. Please contact us for additional instructions.
Specific Policies for Our Items
Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.
- Unpaid orders will be cancelled automatically after 5 days.
- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
- Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of
product purchase price.
- Orders cancelled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50%
of product purchase price.
- Orders cancelled beyond 120 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.
- Once your order has been shipped, it can no longer be cancelled.
If you would like to cancel your order, please login to My Orders, select the order you need help with, and request cancellation.
Replacement or Refund
Your satisfaction is of utmost importance to us. Upon arrival of your package, it is suggested that you check the item first to make sure it will
fit you perfectly or it is satisfied with you.Please note that you need to contact us to initiate the returning process. Return must be completed,
unused, unwashed ,undamaged and with original tags and packaging. Any item altered or with odors (perfume, smoke, etc)is not returnable.
Defective, Damaged or Mis-shipped Items
You are qualified to get a full refund if your items are defective, damaged or misshipped. If you believe your items were damaged during
delivery, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.
If your item size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make
adjustments. In this case, we will reimburse you up to 40% of the product purchase price (excluding shipping cost). Should you choose
this option, please remember to request a receipt from your tailor. Copy of the receipt must be provided to request reimbursement.
Item is the size you ordered but does not fit
Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.
Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final
sizing request, re-sizing may not be possible.
The settings of your computer screen may alter the color of the pictures shown on the site. Slight color aberration may not mean that the
item is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer
Service to see if a return or refund is possible.
Items that cannot be returned or exchanged
Tailor made items and Intimates(Swimsuits,Bustiers& Corsets,Leggings Socks & Tights, Lingerie.ect) are not returnable due to hygienic reasons.
1.Request for return or complaint must be filed within 7 days based on the original delivery date of your package. Any quality issues should be
proved with photograph documents and problem description. For customer service contact, you will be directed to "Contact Us" for further assistance.
We reserve the right not to accept the returns without prior approval from our Customer Service.
2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in
and included with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please
DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Please keep the tracking number safe.
3. All the returned item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned
For a refund, please allow 5 to 7 business days for your bank to make it available to be credited to your account, The processing time is vary and
according to your bank's policy.Your bank or payment service may levy a small transaction charge.
All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
Please Note: Mfrannie reserves the rights to deny credit if items are returned in unacceptable condition.
Customers will be responsible for all return shipping costs. Returns marked COD for insufficient postage will be refused.